Simple Steps to Support a Co-Worker

1) LOOK: Check safety and urgency

• • Are they in immediate danger, panicking, or unable to function?
• • If yes: stay with them (if safe), involve appropriate leadership/support, and help them access urgent care.

2) LISTEN: Be present and non-judgmental

Try:

• • "I'm really glad you told me."
• • "That sounds very heavy."
• • "You're not alone in this."

Avoid:

• • Jumping into advice or fixing too fast; ask whether they want listening or help exploring options.
• • Minimizing, rushing, or cheerleading; avoid “it's not that bad” / “you'll be fine”.
• • Interrogating for details; let them share only what they're comfortable sharing.
• • Judging, correcting, or debating their feelings; stay respectful and curious.
• • Making promises you can't keep; be honest about safety limits and offer supportive next steps.

3) LINK: Offer practical next steps

• • Encourage them to chat with a Crisis Care Specialist.
• • Offer to help them book an appointment.
• • Ask: “Would it help if I stayed with you while you reach out?”

4) Keep it simple and respectful

• • Let them choose how much to share.
• • Don't push for details.
• • Don't promise secrecy if safety is at risk.

5) If you are unsure, get help

It's okay to say:

“I care about you, and I want to connect you with someone trained to support this.”